Terms of sale

These Terms of Sale govern all purchases made through belatore.com.

By placing an order on belatore.com, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Sale.

1. Product Availability

All products displayed on belatore.com are subject to availability.

While we make every reasonable effort to maintain accurate inventory information, products may occasionally become unavailable after an order has been placed.

In such circumstances, Belatore reserves the right, as appropriate, to:

  • Offer a comparable replacement product;
  • Allow the customer to wait until the item is back in stock;
  • Issue a full refund to the original payment method.

If any of these situations occur, the customer will be notified by email.

2. Pricing & Payment

Product prices displayed on belatore.com may be presented in different currencies depending on your location and device settings.

All payments are ultimately processed and settled in Euro (EUR).

By completing your purchase, you acknowledge and agree that:

  • The final amount charged may vary due to currency exchange rates and payment provider conversion policies.
  • All applicable shipping fees, taxes, and other charges are displayed during the checkout process before payment is completed.
  • Full payment is required before an order can be processed.

We accept major credit cards, debit cards, and other secure payment methods made available during checkout.

By submitting payment, you confirm that:

  • You are the authorized holder of the payment method used.
  • All billing information provided is accurate, complete, and up to date.

Belatore reserves the right to refuse or cancel any transaction suspected of fraud, unauthorized activity, or payment irregularities.

3. Order Confirmation & Processing

After your order has been successfully placed, you will receive an email confirming receipt of your order.

The confirmation will generally include:

  • Order number;
  • Purchased products;
  • Relevant order information;
  • Estimated processing and shipping information.

Order confirmation does not constitute immediate shipment of your order.

All orders remain subject to payment verification, fraud prevention procedures, product availability, and internal processing.

Orders are normally processed within approximately 1 to 3 business days after successful payment confirmation.

During periods of high demand, holidays, promotional campaigns, or unforeseen operational circumstances, processing times may occasionally be extended.

After processing is completed, please allow approximately 24 to 48 hours for the tracking number to be generated, updated, and made available by our logistics partner.

4. Shipping & Delivery

Belatore offers international shipping to customers in most countries worldwide.

Available shipping methods, including Standard Shipping and Express Shipping, are displayed during checkout whenever available.

Customers acknowledge that:

  • Shipping costs are calculated during checkout.
  • Delivery estimates are provided for informational purposes only and are not guaranteed delivery dates.
  • Delivery estimates generally begin after the order has been processed and dispatched.

Estimated delivery times after dispatch are generally:

  • Europe: 5 to 18 business days
  • North America: 5 to 18 business days
  • Latin America: 7 to 20 business days
  • Asia and Oceania: 5 to 18 business days

Delivery delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • Customs inspections;
  • Carrier delays;
  • Weather conditions;
  • International logistics disruptions;
  • Public holidays;
  • Government restrictions;
  • Force majeure events.

After dispatch, tracking information may require additional time to reflect the first movement or update in the carrier's system.

Belatore shall not be responsible for delays caused by third party shipping providers, customs authorities, or other circumstances outside our reasonable control, except where otherwise required by applicable law.

Likewise, we are not responsible for failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Customers may review additional shipping information in our Shipping Policy.

5. Customs Duties & Taxes

International shipments may be subject to:

  • Import duties;
  • Customs fees;
  • Local taxes;
  • Value Added Tax (VAT);
  • Goods and Services Tax (GST);
  • Other charges imposed by the destination country.

Unless expressly stated otherwise during checkout, these costs:

  • Are not included in the product price or shipping fees.
  • May remain the responsibility of the customer.

Belatore has no control over customs procedures or charges imposed independently by local authorities and cannot guarantee or estimate these fees in advance.

We are not responsible for customs related delays or additional charges outside our reasonable control, except where otherwise required by applicable law.

6. Order Modifications & Cancellations

Orders begin processing shortly after payment has been successfully confirmed.

For this reason, once an order has entered the processing, fulfillment, or shipping stage, it may no longer be possible to modify or cancel it.

If you need to request a change or cancellation, please contact our Customer Support Team as soon as possible at:

support@belatore.com

Although we will make reasonable efforts to assist before fulfillment or dispatch, modifications and cancellations cannot be guaranteed.

If the order has already been dispatched, cancellation of the shipment may no longer be possible. Where applicable, customers may request a return after delivery in accordance with our Return & Refund Policy.

7. Returns & Refunds

All requests for returns and refunds are governed by our Return & Refund Policy.

Among other conditions:

  • Return requests must be submitted within the applicable return period.
  • Returned products must satisfy all eligibility requirements described in our policy.
  • Prior authorization may be required before a return is sent.

Certain products may not be eligible for return or refund, including:

  • Personalized or custom made products;
  • Intimate or hygiene sensitive items;
  • Final Sale or Clearance products;
  • Other items expressly identified as non returnable, subject to applicable consumer protection laws.

Approved refunds will be issued to the original payment method.

Once a refund has been approved and initiated, the process may take approximately 5 to 10 business days to be fully completed.

Banks, card issuers, and payment providers may require additional time for the refunded amount to appear in the customer's account.

Customers are encouraged to review our complete Return & Refund Policy before making a purchase.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Belatore shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • The purchase or use of our products;
  • The inability to use our products;
  • Delivery delays beyond our reasonable control;
  • Technical or operational interruptions;
  • Circumstances caused by third party logistics or service providers.

While we strive to ensure the accuracy of all information published on our website, we do not guarantee that product descriptions, pricing, availability, or other content will always be free from typographical, technical, or human errors.

Nothing in these Terms limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

9. Legal Compliance

By placing an order, you agree to comply with all applicable local, national, and international laws and regulations governing online purchases, imports, exports, and consumer protection.

Belatore reserves the right to refuse, suspend, or cancel any order whenever reasonably necessary to comply with legal obligations, protect customers, or prevent fraud, abuse, unauthorized transactions, or violations of these Terms of Sale.

10. Chargebacks & Payment Disputes

Before initiating a chargeback or payment dispute with your bank or payment provider, customers are encouraged to first contact our Customer Support Team at:

support@belatore.com

Our team will make every reasonable effort to review and resolve the concern promptly and fairly.

If a chargeback or payment dispute is initiated, Belatore reserves the right to submit relevant documentation, including but not limited to:

  • Order confirmations;
  • Payment records;
  • Shipment tracking information;
  • Delivery confirmations;
  • Customer communications;
  • Return or refund records;
  • Other evidence relevant to the transaction.

Belatore may contest disputes where the available evidence supports the validity and fulfillment of the transaction.

Nothing in this section limits any mandatory rights available to customers under applicable law.

11. Changes to These Terms

Belatore reserves the right to update, modify, or replace these Terms of Sale at any time.

Any revisions become effective upon publication on belatore.com.

Orders placed after the publication of updated terms shall be governed by the version of these Terms of Sale in effect at the time of purchase.

12. Contact Us

If you have any questions regarding these Terms of Sale, please contact our Customer Support Team.

Email: support@belatore.com

Website: belatore.com