Shipping policy

At Belatore, we are committed to providing secure, transparent, and reliable worldwide shipping through trusted international logistics partners.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered, as well as the responsibilities of both Belatore and our customers.

By placing an order on belatore.com, you acknowledge that you have read, understood, and agreed to the terms outlined in this Shipping Policy.

1. Order Processing

All orders are processed within approximately 1 to 3 business days after successful payment confirmation.

During periods of high demand, holidays, promotional campaigns, or unforeseen operational circumstances, processing times may occasionally be extended.

Our team works diligently to prepare and forward every order to our logistics partners as quickly as possible.

After the order has been processed, please allow approximately 24 to 48 hours for the tracking number to be generated, updated in our system, and made available to the customer.

Once an order has entered the fulfillment or shipping process, it may no longer be possible to modify, cancel, or combine it with another order.

2. Worldwide Shipping

Belatore proudly ships to customers in most countries worldwide.

Estimated delivery times after dispatch are as follows:

Destination	Estimated Delivery Time
Europe	5 to 18 business days
North America	5 to 18 business days
Latin America	7 to 20 business days
Asia & Oceania	5 to 18 business days

Important Notice

The delivery times above are estimates only and should not be interpreted as guaranteed delivery dates.

Actual delivery times may vary due to circumstances beyond our reasonable control, including but not limited to:

Customs inspections and clearance procedures
International transportation disruptions
Weather conditions
Local carrier delays
Public holidays
Government restrictions
Force majeure events
Other international logistics circumstances

Belatore shall not be held responsible for delays caused by customs authorities, postal services, courier companies, or other third party logistics providers, except where otherwise required by applicable law.

3. Shipping Methods

Depending on your location and service availability, we may offer:

Standard Shipping
Express Shipping

Available shipping methods, estimated delivery times, and applicable shipping costs are displayed during the checkout process.

Please note that Express Shipping may not be available for certain remote, rural, restricted, or otherwise difficult to service destinations.

Delivery estimates displayed at checkout remain estimates and may be affected by international logistics, customs procedures, local carriers, and other circumstances outside our reasonable control.

4. Order Tracking

Every order dispatched by Belatore will receive a tracking number when tracking is available for the applicable shipment.

After your order has been processed, please allow approximately 24 to 48 hours for the tracking number to be generated and released by our logistics partner.

Once the tracking information becomes available, customers will receive a Shipping Confirmation Email containing the applicable tracking details.

Please note that even after a tracking number has been generated, the carrier may require additional time to display the first tracking movement or update.

Tracking updates depend on the carrier's scanning and logistics systems.

A temporary delay in tracking updates does not necessarily indicate a problem with the shipment.

You can track your order through our official tracking page:

Track Your Order

5. Customs Duties, Taxes & Import Fees

As Belatore ships internationally through its global fulfillment network, certain orders may be subject to:

Import duties
Customs duties
Value Added Tax (VAT)
Goods and Services Tax (GST)
Local taxes
Customs brokerage or handling fees

Unless expressly stated otherwise during checkout, these charges:

Are not included in the product price or shipping cost
Are determined by the destination country's customs authorities
May remain the responsibility of the customer

Belatore has no control over charges imposed independently by customs authorities or other governmental entities and cannot guarantee or estimate their amount in advance.

We are not responsible for delays resulting from customs inspections, import procedures, or unpaid duties and taxes, except where otherwise required by applicable law.

6. Lost, Delayed, or Stuck Shipments

If your order appears to be significantly delayed, lost in transit, or has stopped receiving tracking updates for an extended period, please contact our Customer Support Team:

Email: support@belatore.com

Upon receiving your request, we will make reasonable efforts to:

Assist in reviewing your shipment status
Contact the logistics or shipping partner when appropriate
Investigate the shipment whenever reasonably possible
Provide available updates regarding the delivery

Any replacement, reshipment, refund, or alternative resolution will be evaluated on a case by case basis and handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

The appropriate resolution will depend on the circumstances of the individual shipment and the information available from the carrier or logistics partner.

7. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided during checkout is accurate, complete, and up to date.

This includes, where applicable:

Full recipient name
Street address
House or building number
Apartment, suite, or unit number
Postal or ZIP code
City
State or region
Country

Belatore cannot be held responsible for delivery failures resulting from:

Incorrect or incomplete shipping addresses
Invalid postal or ZIP codes
Missing apartment, suite, or unit numbers
Incorrect recipient information
Customer unavailability to receive the package

If an order is returned due to incorrect shipping information supplied by the customer, any additional shipping costs required for reshipment may be the customer's responsibility, except where otherwise required by applicable law.

8. Delivery Confirmation

An order will generally be considered delivered once the shipping carrier confirms delivery through its official tracking system.

If tracking indicates that the order has been successfully delivered but the customer cannot locate the package, the customer should contact Belatore Customer Support as soon as possible so that the situation can be reviewed.

Customers are encouraged to:

Verify the delivery location
Check with household members or authorized recipients
Confirm whether the package was left in a secure location
Contact the local carrier when appropriate

Where the carrier has confirmed successful delivery, cases involving packages subsequently lost, stolen, misplaced, or removed from the delivery location will be reviewed based on the circumstances and available evidence.

9. Contact Us

If you have any questions regarding this Shipping Policy, please contact our Customer Support Team.