Refund policy
At Belatore, we are committed to providing a secure, transparent, and reliable shopping experience for all customers worldwide.
This Return & Refund Policy outlines the conditions, limitations, and procedures applicable to returns, refunds, and exchanges.
By placing an order on belatore.com, you acknowledge that you have read, understood, and agreed to the terms set forth below.
1. Return Request Period
Customers may request a return or refund within 30 calendar days from the confirmed delivery date of the order, as indicated by the carrier's tracking information.
Requests submitted after this period will not be eligible for approval, except where otherwise required by applicable consumer protection laws.
2. Refund Eligibility
To qualify for a refund, all of the following conditions must be met:
- The product must be unused, unworn, and in its original condition, with no signs of use, damage, or alteration.
- The product must be returned in its original packaging, including all accessories, manuals, labels, and inserts.
- The return request must receive prior authorization from the Belatore Customer Support Team.
- The item must be shipped exclusively to the return address provided by our support team. Returns sent without prior authorization or to an unauthorized address will not be accepted.
3. Non-Refundable Situations
Refund requests may not be approved under the following circumstances:
- Products showing signs of use, misuse, damage, or modification not caused by Belatore.
- Return requests submitted after the 30-day return period, except where otherwise required by applicable law.
- Items returned without prior authorization.
- Incomplete return shipments or products missing original components.
- Failure to provide sufficient evidence when claiming a defective, damaged, missing, or incorrect product.
Additionally, the following products may not be eligible for refunds, subject to applicable consumer protection laws:
- Personalized or custom-made products
- Intimate or hygiene-sensitive items
- Final Sale, Clearance, or other promotional items clearly identified as non-returnable
4. Proof of Claim
For any claim involving a defective, damaged, missing, or incorrect item, customers must provide clear photographic and/or video evidence that accurately demonstrates the issue.
Belatore reserves the right to reject any claim when the evidence provided is insufficient, inconsistent, or does not reasonably support the reported issue, subject to applicable consumer protection laws.
5. Refund Process
All approved refunds will be issued exclusively to the original payment method used during the purchase.
Once the returned item has been received and inspected, customers will be notified by email regarding the approval or rejection of their refund request.
If the refund is approved:
- Once initiated, the refund process may take approximately 5 to 10 business days to be fully completed.
- The time required for the refunded amount to appear in the customer's account may vary depending on the payment provider, card issuer, bank, or financial institution.
- In some cases, banks or payment providers may require additional time to display the refunded amount after it has been processed by Belatore.
Belatore is not responsible for additional processing delays caused by banks, payment gateways, credit card issuers, or third-party payment processors.
6. Return Shipping
Unless otherwise required by applicable consumer protection laws, customers are responsible for:
- All return shipping costs
- Any applicable customs duties, taxes, or import fees
- Ensuring the package is securely packed and shipped
Original shipping charges are normally non-refundable, except where otherwise required by applicable law or where the issue is confirmed to have resulted from an error by Belatore.
For security purposes, we strongly recommend using a trackable and insured shipping service, as Belatore cannot be held responsible for returned packages that are lost, damaged, or delayed during transit before reaching the designated return location.
Exceptions
If, after review or inspection, the product is confirmed to be defective, damaged, or incorrect due to an error by Belatore, we may, as appropriate:
- Provide a replacement product, or
- Issue an applicable refund, or
- Reimburse reasonable return shipping costs, where appropriate.
The solution offered will depend on the circumstances of the individual case and applicable consumer protection requirements.
7. Chargebacks & Payment Disputes
Before initiating a chargeback or payment dispute with your bank or payment provider, customers are encouraged to first contact our Customer Support Team at:
Most issues can be resolved directly through our support process.
Customers should provide Belatore with a reasonable opportunity to review and resolve any issue before escalating the matter through their financial institution or payment provider.
Belatore reserves the right to submit relevant documentation in response to any payment dispute, including but not limited to:
- Order confirmation
- Payment records
- Shipment tracking information
- Delivery confirmation
- Customer communications
- Refund or return records
- Any additional evidence supporting the validity and fulfillment of the transaction
Nothing in this section limits any mandatory rights available to customers under applicable law.
8. Important Information
As a global e-commerce business headquartered in France, Belatore ships products to customers worldwide.
Once an order has been dispatched, the estimated delivery timeframe is approximately 5 to 18 business days.
Please note that this timeframe is an estimate and not a guaranteed delivery date. Delivery times may vary depending on:
- Destination country
- Customs procedures
- International transportation
- Local carriers
- Public holidays
- Weather conditions
- Government restrictions
- Other logistical circumstances beyond our reasonable control
Customers are responsible for providing accurate and complete shipping information during checkout.
This includes, where applicable:
- Full recipient name
- Street address
- House or building number
- Apartment or unit number
- Postal or ZIP code
- City
- State or region
- Country
Within the limits permitted by applicable law, Belatore shall not be held responsible for delivery failures, delays, or additional costs resulting from:
- Incorrect or incomplete shipping addresses
- Failure to collect the package
- Recipient unavailability
- Refusal of delivery
- Customs-related issues outside our reasonable control
- Other circumstances caused by information provided incorrectly by the customer
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact our Customer Support Team:
Email: support@belatore.com
Website: belatore.com