Refund policy
At Belatore, your satisfaction is our top priority. If something isn’t quite right with your order, our refund policy ensures a fair, transparent, and hassle-free process for returns and refunds.
Request Period
You may request a return or refund within 14 days of receiving your order.
Refund Eligibility
To qualify for a refund, the following conditions must be met:
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The product must be unused, unworn, and in its original condition.
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The original packaging and all included accessories must be intact.
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The item must be returned to our logistics center (the return address will be provided via email upon approval).
Please note:
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Items that are used, damaged, or returned after the 14-day period are not eligible for a refund.
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Certain products — such as personalized items, intimate goods, or final-sale products — may be non-refundable for hygiene or customization reasons (this will be clearly stated on the product page).
Refund Method
All refunds are processed through the original payment method used at checkout.
Once the returned item is received and inspected, you will receive an email notification regarding the approval or rejection of your refund.
If approved, the refund will be issued within 10 business days.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
How to Request a Refund
To initiate a refund request, please contact our support team at support@belatore.com with the following details:
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Your order number
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The reason for the return or refund
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Photos or videos of the product (if applicable)
Our team will review your request and provide step-by-step return instructions, including the return shipping address and packaging guidelines.
Return Shipping Costs
Customers are responsible for return shipping costs, unless the product arrives defective or incorrect due to our error.
In cases of defective or incorrect items, we will cover the return shipping costs or provide a replacement at no additional charge.